Privacy Policy

Sage 50 Help (“Company,” “we,” “us,” or “our”) operates the website sage50-help.com (the “Site”) and provides remote technical support and accounting-related services (the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly

• Contact form submissions: name, email address, and message content submitted via our Contact page.
• Phone and email inquiries: information you share when you call or email us, including details about the technical or accounting issue you need help with.
• Service/payment information: billing name, contact details, and payment information when you sign up for a paid plan (payment card details are processed by our payment processor and are not stored directly on our servers).
• Company file and financial data: if you engage us for technical support or bookkeeping services, we may access Sage 50 company files, financial records, or related data on your systems, solely to diagnose and resolve the issue you’ve engaged us for.

Information collected automatically

• Usage data: pages visited, time spent on the Site, referring URLs, browser type, and device information, collected via standard web server logs and/or analytics tools.
• Cookies: small data files stored on your device to support Site functionality and, where used, analytics. See Section 6 below.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested Services;
• Process payments and manage your account or service plan;
• Diagnose, troubleshoot, and resolve technical or accounting issues you’ve engaged us for;
• Improve the Site and our Services;
• Send Service-related communications (e.g., confirmations, follow-ups);
• Comply with legal obligations.

We do not sell your personal information to third parties.

3. Remote Access and Financial Data

When Services require remote access to your computer, network, or Sage 50 company file:

• Access is limited to the scope of the specific issue you’ve requested help with;
• We do not retain copies of your company files or financial data beyond what is reasonably necessary to complete the engagement, unless you request otherwise (e.g., for backup purposes);
• We take reasonable technical and organizational measures to protect data accessed during a support session, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We may share information with:

• Service providers: payment processors, remote-access software providers, hosting providers, and email/communication tools, solely to the extent necessary to operate our business;
• Legal compliance: if required by law, subpoena, or to protect our rights, property, or safety, or that of our clients or the public;
• Business transfers: in the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to confidentiality obligations.

We do not share your company financial data with any third party for marketing or unrelated commercial purposes.

5. Data Retention

We retain personal information and Service records for as long as necessary to provide the Services, maintain business records for accounting/legal purposes, and comply with applicable law. Remote-access session data and any temporary copies of client files are deleted once no longer needed for the specific engagement, unless you request longer retention (e.g., for ongoing bookkeeping support).

6. Cookies

The Site may use cookies to:

• Remember basic preferences and session information;
• Understand aggregate Site usage (if analytics tools are enabled).

You can control or disable cookies through your browser settings. Disabling cookies may affect some Site functionality.

7. Third-Party Links and Services

The Site may contain links to third-party websites (e.g., Sage’s own website, payment processors). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to legal and contractual retention requirements;
• Opt out of non-essential communications.

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children’s Privacy

Our Services are intended for business use and are not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Updated” date at the top of this page. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Sage 50 Help 325 Satchel Road, Hattiesburg, MS 39401 Email: info@sage50-help.com Phone: