Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the website sage50-help.com (the “Site”) or engaging the services (the “Services”) offered by Sage 50 Help (“Company,” “we,” “us,” or “our”).

By accessing this Site or purchasing/using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.

1. Company Information

Sage 50 Help 325 Satchel Road, Hattiesburg, MS 39401 Email: info@sage50-help.com Phone: 

2. No Affiliation with Sage

We are an independent, third-party provider of technical support, bookkeeping, and accounting assistance for users of Sage 50 Accounting Software. We are not affiliated with, endorsed by, sponsored by, or officially connected to Sage Group plc or any of its subsidiaries or affiliates. “Sage” and “Sage 50” are trademarks of their respective owners and are used on this Site solely for identification and descriptive purposes, in accordance with our Trademark Disclaimer.

3. Description of Services

We provide remote technical support and accounting-related services for Sage 50 Accounting Software users, which may include:

• Troubleshooting installation, startup, and access errors
• Company file repair and data recovery assistance
• Backup and restore support
• Multi-user and network configuration support
• Payroll setup, correction, and processing assistance
• Bookkeeping corrections, bank reconciliation, and reporting support
• Software upgrade and setup guidance

Services are generally delivered remotely via phone, email, or remote-access software. Availability, scope, and pricing of specific Services are described on our Pricing page and may change from time to time.

4. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent to use our Services.

5. Remote Access and Client Responsibilities

Certain Services require you to grant us temporary remote access to your computer, network, or Sage 50 company file. By requesting such Services, you represent that:

• You are authorized to grant such access (e.g., you own the device/data or have permission from the business owner);
• You have performed reasonable backups of your data prior to the engagement;
• You will provide accurate information about your system and issue to help us assist you effectively.

We are not responsible for pre-existing data corruption, hardware failure, or issues arising from your failure to maintain adequate backups prior to engaging our Services.

6. Payment Terms

• Fees for Services are as set out on our Pricing page or as otherwise quoted to you directly.
• Payment is due at the time specified during purchase or invoicing.
• We reserve the right to change pricing at any time; changes will not affect Services already paid for.
• Failure to pay may result in suspension or termination of ongoing Services.

7. Refunds and Cancellations

Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms.

8. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. While we make reasonable efforts to resolve technical and accounting issues, we do not guarantee that any specific issue will be fully resolved, that data can always be recovered, or that our Services will be uninterrupted or error-free.

We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of any advice, blog content, or guidance provided on the Site, which is offered for general informational purposes only and should not be treated as a substitute for professional accounting, legal, or tax advice specific to your situation.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Sage 50 Help and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising out of or related to your use of the Site or our Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising from the Services shall not exceed the amount you paid us for the specific Service giving rise to the claim in the preceding 3 or 6 months.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct.

10. Client Data and Confidentiality

We will treat any company files, financial data, or personal information accessed in the course of providing Services as confidential, and will use it solely for the purpose of delivering the requested Services, in accordance with our Privacy Policy. We recommend you also review your own internal policies before granting third-party remote access to financial systems.

11. Intellectual Property

All content on this Site — including text, graphics, logos, and blog articles — other than third-party trademarks referenced under Section 2, is the property of Sage 50 Help or its licensors and may not be reproduced, distributed, or used without prior written permission.

12. Prohibited Use

You agree not to use the Site or Services to:

• Violate any applicable law or regulation;
• Attempt to gain unauthorized access to our systems or another user’s data;
• Misrepresent your identity or authorization to request Services on behalf of a business.

13. Termination

We reserve the right to suspend or terminate access to our Services, at our discretion, for violation of these Terms, non-payment, or suspected fraudulent or abusive use.

14. Governing Law

These Terms are governed by the laws of the State of Mississippi, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Mississippi, unless otherwise required by applicable consumer protection law.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms. The “Last Updated” date at the top of this page will reflect the most recent revision.

16. Contact Us

If you have questions about these Terms, please contact us at:

Sage 50 Help 325 Satchel Road, Hattiesburg, MS 39401 Email: info@sage50-help.com Phone: