Refund Policy

This Refund Policy applies to Services purchased from Sage 50 Help (“Company,” “we,” “us,” or “our”) through sage50-help.com. It should be read together with our Terms and Conditions.

1. Service-Based Nature of Refunds

Our Services involve professional time, diagnostic work, and remote technical/accounting support. Because work often begins immediately upon engagement, refund eligibility depends on how much work has already been performed at the time a refund is requested.

2. One-Time Support Engagements

For one-time technical support or troubleshooting engagements:

• If we are unable to make any meaningful progress on your issue and no resolution or diagnostic work product has been delivered, you may request a full refund within 7 business days of the engagement.
• If diagnostic work, partial fixes, or recommendations have already been provided, a partial refund may be issued at our discretion, reflecting the value of work completed.
• Refunds are not provided where the issue has been resolved as described, even if you later decide you no longer need the fix.

3. Monthly Subscription Plans

For ongoing monthly plans (as listed on our Pricing page):

• You may cancel at any time; cancellation stops future billing but does not retroactively refund the current billing period unless required by law.
• We do not provide prorated refunds for partial months already paid for, except where Services were not delivered due to an error on our part.
• If you are dissatisfied with the quality of Service during your first billing cycle, contact us within 14 days of your initial payment to discuss a resolution, which may include a partial or full refund at our discretion.

4. Non-Refundable Circumstances

Refunds will generally not be issued where:

• The issue was caused by factors outside our control (e.g., third-party software conflicts, hardware failure, pre-existing data corruption not disclosed at the time of engagement);
• You did not provide access, information, or cooperation reasonably necessary for us to complete the Service;
• The request is made after the applicable refund window described above;
• Services have been fully delivered as agreed.

5. Data Recovery Services

Data recovery outcomes cannot be guaranteed, given the variable condition of damaged or corrupted files. Fees for diagnostic and recovery attempts may be non-refundable even where full recovery is not achieved, provided the diagnostic/recovery work was actually performed in good faith. We will always inform you in advance if a recovery attempt appears unlikely to succeed.

6. How to Request a Refund

To request a refund, contact us with your name, the date of service, and the reason for your request:

Email: info@sage50-help.com Phone: 

We aim to respond to refund requests within 3–5 business days.

7. Approved Refunds

Approved refunds will be issued to the original payment method used, typically within 5–10 business days of approval, subject to processing times of your bank or card issuer.

8. Chargebacks

We ask that you contact us directly to resolve any billing concern before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks for Services that were delivered as agreed may result in suspension of future Service access.

9. Changes to This Policy

We may update this Refund Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

Sage 50 Help 325 Satchel Road, Hattiesburg, MS 39401 Email: info@sage50-help.com Phone: